All customer comments, both positive and negative, including Americans with Disabilities Act (ADA) accessibility and discrimination complaints, will be reviewed by Unitrans staff and responded to if requested. Do you believe you were discriminated against based on the grounds of race, color, or national origin? Click here for information on filing a Title VI Civil Rights complaint.
Customers may send their comments to the Unitrans Business Office by mail, email, phone, or in person. Written and in-person comments can be directed to:
Unitrans
Attn: Assistant General Manager of Administration
1 Shields Avenue, South Hall, Room 5
Davis, CA 95616
Email: unitrans@ucdavis.edu
Phone: (530) 752-2877
Every complaint will be investigated and responded to within 14 calendar days of receipt. Complaint resolution will be in writing or verbal as requested by the customer. Resolution of urgent complaints, including ADA complaints, will occur within five calendar days.
When filing a customer complaint, riders are encouraged to provide:
- The customer’s name, address, email address, and/or telephone number
- Date and time of the incident
- Details of the incident such as bus route, location, etc.
Complaints and comments are logged and tracked in an internal database. Customer confidentiality will be protected upon a customer’s request when investigating and resolving complaints. Anonymous service complaints, however, cannot be responded to.