If you have limited hearing or speaking ability, a specially trained Communications Assistant (CA) can relay telephone conversations for all of your calls. Call 7-1-1 for assistance. If you need information in an accessible format, Unitrans is happy to provide it to you free of charge. Please contact us at 530-752-2877 or email us at unitrans@ucdavis.edu to make a request.
Unitrans offers fare free service to customers with qualifying disabilities who apply for fare free service, are approved, and are issued a Unitrans Access Pass (formerly known as Disabled Pass). For more information, see "Fare Free Service" below.
Unitrans has a fleet of 40 modern single deck buses and 4 modern double deck buses, all equipped with a ramp and a kneeling feature to ensure customers with mobility aids and mobility limitations can board the bus. Unitrans' three vintage London double deck buses are not equipped with a ramp or lift and as a result, are not Americans with Disabilities Act (ADA) accessible. These buses only operate on the B and G lines and only during "Regular" service. To determine if a vintage London double deck bus is operating, look for the "DD" symbol above the scheduled trip in the Unitrans printed bus book, look on the PDF schedule link for each route on this website, or call us at 530-752-2877.
Fare Free Service
Unitrans offers fare free service to customers with qualifying disabilities. Click here for application and eligibility criteria. Para español, haga clic aquí para ver los criterios de solicitud y elegibilidad. 對於中文，請點擊此處查看申請和資格標準.
Without this pass, a pass issued by another transit agency, or a valid Medicare card, customers must pay $1.50 per ride.
Need curb-to-curb paratransit service?
Davis Community Transit (DCT) provides local curb-to-curb paratransit service in the city of Davis during all Unitrans operating hours. For more information, applying for DCT service, and ride reservations, go to their website at https://www.cityofdavis.org/city-hall/parks-and-community-services/davis-community-transit or call 530-747-8240.
Requesting a Reasonable Accommodation related to the ADA
In accordance with the requirements of the Americans with Disabilities Act of 1990 (“ADA”), Unitrans will not discriminate against individuals with disabilities in its services, programs, or activities. Unitrans will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of its programs, services, and activities. Anyone who requires a modification of policies or procedures to participate in a program, service, or activity of Unitrans, should contact:
Unitrans Assistant General Manager, Administration
1 Shields Avenue
Davis, CA 95616
agma@unitrans.com
(530) 752-6525
Note that the ADA does not require Unitrans or any other transit system to take any action that would fundamentally alter the nature of its program or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of Unitrans is not accessible to persons with disabilities should be directed to the AGM for Administration.
Filing an ADA Complaint (presentar una queja; 提出投訴)
To file an ADA related complaint, you can call us at 530-752-2877, email us at unitrans@ucdavis.edu, come to our office located on UC Davis campus in South Hall, Room 5, or mail us at:
Unitrans
Attn: Assistant General Manager, Administration
1 Shields Avenue
Davis, CA 95616
Every complaint will be investigated and responded to within 14 calendar days of receipt. Complaint resolution will be in writing or verbal as requested by the customer. Resolution of urgent complaints, including ADA complaints, will occur within five calendar days.
When filing a customer complaint, customers are encouraged to provide:
- The customer’s name, address, email address, and/or telephone number
- Date and time of the incident
- Details of the incident such as bus route, location, etc.
Complaints and comments are logged and tracked in an internal database. Customer confidentiality will be protected upon a customer’s request when investigating and resolving complaints. Anonymous service complaints, however, cannot be responded to.
If you would like to file an ADA complaint directly with the Federal Transit Administration which oversees Unitrans regulatory compliance, click here.
Service Animals
Service animals are allowed on all Unitrans buses. Any other animals brought on board such as pets must be fully contained in a carrying device and must not cause any disturbance to other passengers.
Requesting the Ramp or Kneeling Feature
Unitrans drivers are happy to assist any passenger who needs the ramp to board the bus upon the passenger’s request. Not all passengers want to have the ramp deployed, and they could be hurt if a driver starts to lower the ramp at the same time that a passenger is attempting to board the bus. Consequently, drivers are instructed not to assume that any passenger needs the bus ramp, unless the passenger is on a mobility device such as a wheelchair or scooter. If you need the assistance of the bus ramp to make it easier to board the bus, just ask the driver and they will be happy to do so for you.
What are the rules for mobility assistance devices?
Unitrans bus ramps comply with the Americans with Disabilities Act (ADA) and are able to accommodate a “wheelchair” as defined in the ADA regulations. A wheelchair is defined as "a mobility aid belonging to a class of three- or more-wheeled vehicles, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered." The wheelchair must not block the aisle or exits nor interfere with safe evacuation of passengers in an emergency.
Mobility devices that are not primarily designed for use by individuals with mobility impairments, such as shopping carts, are not allowed on Unitrans buses. Also, bicycles and skateboards are not considered "devices primarily designed for use by individuals with mobility impairments," Bicycles are not allowed on board Unitrans buses EXCEPT for the last trip on weekdays and on weekend service if the driver determines that it is safe to do so. If a bicycle can be folded so that it can be stowed under a seat or on the passenger's lap, then it may be brought on board at any time. Skateboards may also be brought onto Unitrans buses as long as they are stowed under a seat or on the passenger's lap.
Securement Policy
For customer safety, those using wheelchairs or other mobility aids must allow Unitrans drivers and conductors to secure their mobility devices to the floor of the bus. Unitrans recommends the use of both the shoulder and lap belts while riding in a mobility device on the bus. If seat belts are not offered, please request them from the driver or conductor. Customers who require the securement area may also stow collapsable mobility aids under the seats.
Children must be removed from strollers and if the stroller cannot be folded, it must be secured to the floor of the bus.
Carts may be secured to the floor at the discretion of the driver/conductor or upon customer request provided there is space available.