Unitrans, as a recipient of Federal Transit Administration funds, is committed to providing quality transit service to all customers and follows all federal non-discrimination rules and regulations, including Title VI of the Civil Rights Act, the Americans with Disabilities Act, and the Equal Employment Opportunity program. The Unitrans Non-Discrimination Policy states that no person shall, on the grounds of race, color, national origin, religion, gender identity, gender expression, actual or perceived sexual orientation, age, or ability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity operated by ASUCD Unitrans.
For additional information, email unitrans@ucdavis.edu, call 530-752-2877, or mail us at Unitrans Assistant General Manager, 1 Shields Avenue, South Hall Room 5, Davis, CA 95616. If you suspect a violation of any of these policies, see below for complaint procedures or please contact the Unitrans Assistant General Manager by email at unitrans@ucdavis.edu, call 530-752-2877, or mail us at Unitrans Assistant General Manager, 1 Shields Avenue, 5 South Hall, Davis, CA 95616, and your complaint will be directed to the appropriate agency and staff for review.
Click here for the complete City of Davis/Unitrans Title VI Civil Rights Program & Language Assistance Plan.
See this fact sheet for more details. For information on protections against national origin discrimination (both English and non-English materials), please visit the U.S. Department of Justice web site.
Filing a Title VI/Discrimination Complaint
Federal law requires Title VI complaints (complaints alleging discrimination based on race, color, or national origin) be filed within 180 calendar days of the alleged incident.
If you feel that you have been subjected to discrimination and wish to file a complaint, please download and complete this form/forma/表格 and mail it to Unitrans, ATTN: Assistant General Manager-Administration, 1 Shields Ave, Davis, CA 95616, or fax your completed form to (530) 752-6350. You may also scan and email your completed form to unitrans@ucdavis.edu, or drop it off in person to the Unitrans Business Office located at 5 South Hallon the campus of the University of California-Davis.
Who can file a complaint?
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin (Title VI) or religion, gender identity, gender expression, actual or perceived sexual orientation, age, or ability may file a discrimination/Title VI complaint with Unitrans. A complaint must be filed within 180 days after the date of the alleged discrimination.
Title VI/Discrimination Complaint Resolution Process
All complaints alleging discrimination including those under Title VI based on race, color or national origin in a service or benefit provided by Unitrans will be recorded in Unitrans’ customer service database and immediately assigned a complaint number.
The Unitrans Assistant General Manager-Administration will review the complaint and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.
The Unitrans Assistant General Manager-Administration will investigate a discrimination complaint including a formal Title VI complaint within ten (10) working days of receiving the complaint. In instances where additional information is needed for assessment or investigation of the complaint, Unitrans staff will contact the complainant in writing within 15 working days of receiving the complaint. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.
Based upon all of the information received, the Unitrans Assistant General Manager-Administration will conduct an investigation and prepare a recommendation for review by the General Manager. The General Manager will determine if the complaint may be administratively closed, or if a written response is needed. If a written response is needed, the Unitrans Assistant General Manager-Administration will send the response to the complainant and advise the complainant of his/her right to file a complaint externally.
The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. Unitrans will make its best efforts to respond to a discrimination complaint including a Title VI complaint within thirty (30) working days of its receipt of such a complaint, unless a complaint is filed with Unitrans and an external entity simultaneously as noted previously.
How will I be notified of the outcome?
The Unitrans Assistant General Manager-Administration will send a written response to the complainant on the decision and advise the complainant of his or her right to file a complaint externally. Unitrans will make its best efforts to respond to discrimination complaints including Title VI complaints within thirty (30) working days of its receipt of such complaints.
In addition to Unitrans’ complaint process, a complainant, persons alleging discrimination based on race, color, or national origin as it relates to the provision of transportation services and transit related benefits may also file a complaint with the Federal Transit Administration Office of Civil Rights by writing to the following address:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Or email: FTACivilRightsCommunications@dot.gov